Ten years ago when travelers were victimized the objects of theft were cameras; five years ago it was camcorders, today it is laptops. Criminals look at laptops as a good return on their “investment.” A good laptop can be worth up to 5,000 dollars. A criminal can sell a stolen laptop to an unsuspecting used computer store or pawnshop and easily receive up to half its value in cash. Not too bad when you compare that to the amount of cash a thief would get by targeting your wallet. How much money would they get from you, $60.00? It’s easy to understand why your laptop is so desirable to a thief. In addition to the obvious monetary benefit, there is also a legal benefit to stealing property vs. someone’s money. Most career criminals know that the penalties for a crime against property (theft) are less severe than those of a crime against a person (robbery) like stealing money. So to sum it up, laptops are worth more than cash, and the penalty for stealing one is less severe. Click here for protective laptop gear.
What Criminals Do With Stolen Laptops
One of the easiest locations for a thief to get rid of a laptop is selling it on a street corner. If the crook is brazen enough, he will take it to a pawnshop or sell to a fence, which in turn takes it to one of those computer swap meets held on weekends. In one of the cases I handled, the crook would walk into a pawnshop and tell the store employee that his sister died in an accident and the laptop was hers, and he had no use for it. A good crook will then produce a phony driver’s license or identification card and the pawn will never be traced back to him. Many people think because laptops have serial numbers they can be traced as stolen property. This is a false sense of security. In real life, I have been able to return very few stolen laptops. As a police detective who has investigated thousands of crimes of stolen property, I would guess that less than ten percent of the victims had their serial numbers recorded for report purposes.
Used Computer Stores or Repair Centers
Question, if you bought your own laptop, where was it purchased or where would you purchase it? Chances are that it would be from some large computer store or retail outlet. Did you know these mega stores also sell used and refurbished equipment? Additionally, independent repair centers sell used equipment too. There is quite a large market for used, high ticket, fast evolving items such as computers, and many people who are trying to serve that need from retailers to thieves.
Computer Swap Meets
Swap meets are even less likely to be checked by law enforcement for stolen goods. People who sell computers at these events are unregulated and many, if not all, do not report their sales or purchases to the police department. The purpose for reporting your purchases is to verify that the property is not stolen. This is where those recorded serial numbers come in handy! If a crook does business with a swap meet vendor you can be sure it is virtually an untraceable transaction.
The most widely accepted source for product theft information is Safeware Insurance (safeware.com), an insurer, specializing computers. Safeware creates annual estimates of computer loses based upon projections of the claims made by its customers (it insures one in every 1,000 personal computers in the United States). They publish an annual report that is generally viewed as a barometer of losses suffered by computer users. Safeware also estimates that five percent of all machines will be stolen within twelve months of purchase and of all machines stolen; only 3% will ever be recovered.
It’s Never Happened to Any of Our Employees
Interesting enough, when an employee is issued a laptop computer for business, they are usually given software books and of course the phone number of the Information resources department in case they have a problem. But very few companies provide any information on protecting property from theft while on the road. Most companies just expect their employees are street smart and are aware of all the schemes and scams utilized by professional criminals to separate laptops from travelers at airports, hotels, and car rental agencies. The FBI’s commissioned study of computer crime shows that the theft of notebook computers is the most common problem in computer related crimes.
By educating your employees in laptop theft prevention strategies you could potentially save your company from countless problems down the road.
What if the Data Fell into the Hands of a Competitor?
What if one of your laptops containing all of your company’s current pricing structure, sales leads, and customer orders, was lost and the employee who had the laptop did not properly back up the data.
Best Practices– What Should You Do
Probably the two most effective means of preventing the theft of laptops is by educating the business traveler on how to physcially safeguard it. The employee is seldom given information about theft prevention or provided a lock to secure it while in the office or on the road. In addition, by now carrying an expensive laptop, the employer increases a traveling employee’s potential to falling victim to a crime. Employees need to be taught how to best safe guard the laptop and along with it, the often-confidential information contained inside. Specifically, employees need to be made aware of the most likely locations and methods criminals use to steal laptops. Proactive safety training can save a company thousands of dollars and even help avert potential lawsuits from victimized employees or from clients whose data may have been compromised.
Here are a few other tips
Create an atmosphere where employees are regularly briefed about topics such as new scams involving laptop theft. This can be accomplished by conducting crime prevention seminars and using information mediums such as newsletters and interoffice E-mail systems.
Establish a policy making the employee responsible for the loss of the laptop if they do not follow company policy for safeguarding it on the premises or if they lose it outside of the building. Communicate this policy in writing and get a signed statement of acknowledgment.
Provide employees with adequate secure storage areas for their laptops, such as locked security closets, cabinets and lock down devices at desks and work stations.
Create a procedure where the company’s security department or managers can remove unattended laptops for “safekeeping” leaving a tag or sticker in its place. The sticker will let the employee know the laptop was removed for safekeeping and can be picked up at the security office or other designated area. This will immediately prevent the theft of the laptop and will make the employee more aware that the laptop could have been stolen. This procedure provides a means of tracking employees by placing a notice in their personnel folder.
Keep an inventory of all company owned laptops and computers. Know to whom and where they are assigned. Maintain a record of serial numbers, including those on the hard drive.
Employees that travel with laptops containing sensitive information should use removable hard drives and carry them separately from the laptop. Backup files should be made regularly.
All laptops should be engraved or permanently marked so they can aid in recovery if found by police. Check with the manufacturer regarding appropriate marking locations and warranty criteria prior to marking.
There are many products on the market for securing laptops. The best is to select one you or your company travelers will use! Types of products include lock down devices, tracking software and alarms.
If Your Laptop is Stolen or Lost
Promptly report thefts to local police department
Contact the manufacturer of the laptop if it stolen. Many will make a computer entry so if someone were to call or send it in for service, the police and the owner would be notified.
Each employee should be aware of the laptop’s value and why it is important to protect it from theft. The employee must take responsibility for the protection of the company’s information, and understand that the first step in doing so is by physically protecting their laptop in all environments. The very least a traveler should do is always use a security device to secure the laptop in the office (41% of all laptop thefts are stolen from the office) and next while on the road, including hotel rooms.
Insurance and laptops
Insuring of laptops falls into three areas. The most likely scenario is that a laptop is the property of a company and thereby is self-insured. This means if it is stolen, the company pays for it out of its budget and the loss is not reported to an insurance company.
The second most common type of insurance would be an employee who has a laptop covered under his or her own personal insurance. The insuring of computers may or may not be covered under your homeowners insurance and it is highly encouraged that owners of laptops contact their primary insurance company. Most of the time computers are not covered by homeowners or the coverage is minimal.
The third type of insurance would be third party insurance. This insurance is issued by a company that primary provides coverage for laptops and related items. This is probably the most extensive type of coverage and covers a wide variety of situations, from damage to theft. The premium for this type of insurance is based on the value of your laptop. It is usually sold to you at the time the laptop is purchased. I would caution you to compare the type of coverage between different companies. You will be surprised with the variations and the particular incidents where particular companies may not pay the claim.
Credit Card Insurance and Laptops
Credit card insurance may be another avenue that might provide coverage. The coverage differs amonst cards, with several providing better coverage than others. Many of these cards, fall into the “Gold Card” category and insure products against theft and damage for the first 30 to 60 days. It is highly recommended that anytime you purchase an electronic items that your purchase it with one of these cards, it may not pay for the value of it if stolen, but it might pay for its repair if dropped.
Although the theft of a laptop computer can occur at any place or time, there are certain obvious locations– company offices, airports, hotels and conference centers, college campuses, libraries and hospitals — where incidents occur most frequently. So it obviously pays to pay particular attention to your machine in these locations. In places such as hospitals and libraries, laptops are stolen by people who either have, or appear to have, a legitimate reason for being there. This may include contractors, service persons, custodians, delivery persons or even vendors.
Additional tips to avoid laptop theft
Would you leave a bag filled with $2,000 in cash sitting in your car or alone in your hotel room? Of course not. Then why do you leave your computer on your hotel desk while you are out. If you depend on a notebook computer for school or work, having it stolen would be a disaster. I won’t bore you with mind-numbing stats about how many computers are stolen every year — we’ll just jump right into our tips.
Don’t take your eyes off your laptop
Remember, most laptop thefts occur at hotels, airports, or while in the rental car. Criminals don’t have to rob you with a gun for your laptop, they just have to wait for you to set it down when you make a call at the airport phone booth. If you do set it down, make sure it is directly in front of you – not to the left, right, or behind you. It just take a second for a thief to make off with it.
Lock it down
if you were to leave your hotel room, would you leave a wallet sitting on the night stand with $2,000 dollars in it? Of course not. But you would leave a laptop. Never leave a laptop alone in a hotel room without locking it down with a cable lock, Placing in the safe (if it fits) or best hiding and locking it down using a portable travel safe. The benefit of a travel safe is that you can also store file and other valuables in it and keep them hidden from view. Remember, good crooks are good actors and actresses. They simply walk into your hotel room when the maid is doing nighttime turndown service and say it is her room. She tips the maid and walk out with one of your bags or laptop. Also be very careful about leaving your laptop in hotel meeting rooms. I have seen numerous laptop thefts occur when the owner just left the meeting room for a 5 minute break. A crook simply walks into a meeting room during break time in a suit to blend in, pretends the laptop is his and walks out. No one is checking ID at the door of your meeting room.
Locking Cable Tips
Do not leave laptops unattended, particularly overnight on desktops. If your desk is in a high traffic area or an area accessible by the public, secure your laptop anytime you’re away from your desk.
Do not position laptops near exterior windows where they are subject to a smash and grab type theft.
Storage in cars
If a laptop must be left in a car keep it locked and out of sight. Avoid storage in very cold or very hot weather.
Disguise your laptop
By carrying your laptop in a case designed for computers, you immediately alert thieves that you have a laptop, even before you take it out to begin working. Carrying your laptop in an ordinary piece of luggage or briefcase or backpack, it will help deter theft.
Engrave the company name/ ID on all laptops.
Maintain and keep current a list of assignees, assigned equipment serial numbers and software.
Provide annual loss prevention training and periodic reminders to maintain adequate safety and security awareness. Written Policies and Procedures should cover items such as:
The individual should be responsible and held accountable for the safety and security of the assigned equipment.
The individual should be held responsible in the event of loss of unattended or unsecured equipment.
Require a signed copy of the policy statement from all computer assignees.
Audit annually, policies, procedures and assigned equipment and software lists.
Loss investigations must be done on all stolen equipment. Do not easily accept loss, damage or theft of company property. Investigate all accidents and publicize the results.
Know all of the scams thieves use to rip you off
If you are interested in the latest scams used by professional thieves to steal your property, listen to our audio book: Traveler Beware, An Undercover Cop’s Guide To Avoiding Pickpockets, Luggage Theft, and Travel Scams by Detective Kevin Coffey. Click here, for information on travel safety seminars conducted by Det. Kevin Coffey,
To see a complete selection of travel safety gear, visit www.CorporateTravelSafety.com.